Privacy Notice
Last updated: 2026
This Privacy Notice explains how Serenity Psychotherapy Group, LLC ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website or purchase The Gentle Trauma Self-Care Blueprint (the "Service").
1. Who we are
Serenity Psychotherapy Group, LLC is the data controller responsible for your personal data in connection with the Service. If you have any questions about this notice or your data, please contact us using the details at the end of this page.
2. Personal data we collect
- Account & order data: name, email address, and the access link issued for your purchase.
- Support data: messages and attachments you send us when you contact support.
- Usage & device data: IP address, browser, device identifiers, pages visited, and timestamps, collected via standard server logs and analytics.
- Marketing data: communication preferences (if you opt in to updates).
Payment card details are collected and processed directly by our payment provider, Paddle — we do not see or store full card numbers.
3. Purposes and legal bases
- To provide the Service (deliver access, send receipts and access links) — performance of a contract.
- To provide customer support — performance of a contract and our legitimate interest in responding to you.
- To prevent fraud, abuse, and security incidents — legitimate interests and legal obligations.
- To improve the Service (analytics, debugging) — legitimate interests.
- To send marketing communications, where applicable — consent, which you can withdraw at any time.
- To comply with legal, tax, and accounting obligations — legal obligation.
4. How we share your data
- Paddle — our Merchant of Record. Paddle processes payments, manages subscriptions where applicable, handles invoicing and tax, and provides customer service for billing inquiries. See Paddle's Privacy Notice.
- Service providers / subprocessors — hosting, email delivery, analytics, and customer support tooling that operate on our behalf under appropriate contractual safeguards.
- Professional advisers — legal, accounting, and insurance advisers where reasonably necessary.
- Authorities — where required to comply with applicable law, court order, or to protect our rights.
We do not sell your personal data.
5. International transfers
Some of our service providers may process data outside your country of residence. Where we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions where available.
6. Data retention
We retain personal data only as long as necessary for the purposes described above — typically for the duration of your access to the Service plus a reasonable period required to comply with tax, accounting, and legal obligations. Data is then deleted or anonymised.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, to data portability, and to withdraw consent. You may also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us using the details below; we will respond within the timeframes required by applicable law.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular review of our practices. No system is perfectly secure; if you believe your account has been compromised, please contact us immediately.
9. Cookies
We use a small number of strictly necessary cookies to operate the site and may use analytics cookies to understand aggregate usage. You can manage cookies through your browser settings.
10. Changes to this notice
We may update this Privacy Notice from time to time. Material changes will be reflected by updating the "Last updated" date above.
11. Contact us
Serenity Psychotherapy Group, LLC — for privacy questions or to exercise your rights, please reply to your order receipt email or contact us via the address listed on your invoice from Paddle.